Austin Vibe Transportation Services LLC – Our Policies

What we provide: Our air-conditioned buses have limo-style seating, a dance pole, party lighting, auxiliary cords for the sound system (to play your own music), cup holders, and multiple built-in coolers. We provide ice, cups, bottle/wine openers, and bottled water.  You can bring any kind of food, beverages, and other party supplies on board however, you must remove all personal items before departing the bus upon returning to your drop off location. We cannot guarantee that you will receive a specific bus but will do our best to accommodate you.

Drivers:  Our experienced, professional drivers maintain valid commercial drivers’ licenses (CDL) and are ready to take you on your trip!  We assign our drivers within 24 hours before your trip, and they will contact you 30 – 60 minutes before your pickup to confirm the details.  You are encouraged to call our main number at 512-387-6442 at any time should you need to speak with someone about your reservation or trip details.

Remaining Balance: If you have chosen to only pay the deposit, the remaining balance due will be automatically charged to your credit card 7 days prior to the date of your trip.  Your rental period starts at the reserved time (when the bus arrives at your designated location to pick up passengers) and ends when we drop you off at that same location. 

Additional Hours: Any extended time after the rental period ends will be automatically charged at a rate of $250.00/hour to your credit card on file.

Cancellation Policy:  We require a $150 deposit to reserve the bus.  The deposit will be applied to the total cost of your trip.  If you need to cancel the trip, you must do so 72 hours (three days) before the scheduled pickup time of the trip.  The remaining balance is seven (7) days before your trip and will be automatically charged to your credit card on file.  No refunds will be given after the charges have been processed. Your deposit becomes nonrefundable within (7) days before your trip.

Bad Weather Policy:  If severe weather prohibits a safe float or lake trip, we will instead take you to on a land tour of your choice (Dripping Springs, Driftwood, etc. that will work for your rental period) for the same price. We will also attempt to reschedule your trip for a different day, given an available date/time can be found that will accommodate both parties.  We will do our best to work with you. NO REFUNDS will be given for severe weather forecasts or events within 72 hours before or during the trip. 

Bus Breakdown Policy:  In the event of a bus being inoperable before your trip, customers are entitled to a full refund. If we are able to provide you with transportation with another party bus of similar quality customers will not receive a refund. If we are able to provide you with transportation on a generic school or other bus, customers are entitled to a 20% refund.

Rental Bus Passenger Policies:  Smoking and/ Vaping are NEVER allowed on the bus at any time. Weapons of any kind (open or concealed) are NEVER allowed on the bus at any time.  Fighting or other potentially harmful activities will not be tolerated and may result in immediate removal from the bus (persons removed must find alternative transportation at their own expense).  Any violation will result in an automatic fine of $250.00 and/or immediate termination of the trip without any refund.  There will be a $350.00 cleaning fee automatically charged for any signs of vomit, urine

or other body fluids found on the bus upon your return.